Refund policy

Return and Replacement Policy

We want you to be completely happy with your purchase! If you face any issues, we have a clear 7-day return and replacement policy designed to protect both you and our business.

1. Eligibility for Returns & Replacements

• You can raise a request for a return or replacement within 7 days of receiving your product.

• To be eligible, the item must be unused, in its original packaging, and with all protective layers/tags intact. Items that have been installed, used, or assembled cannot be returned.

2. Mandatory Unboxing Video for Damaged / Defective Items

• In the rare event that you receive a broken, damaged, or defective item, you must notify us within 24 to 48 hours of delivery.

• Important: A continuous, unedited Unboxing Video (starting from the sealed outer box/packaging) is compulsory to claim any transit damage. Claims without a complete unboxing video will not be accepted under any circumstances.

3. Non-Returnable Items

• Custom-made, personalized, or cut-to-size products cannot be returned or exchanged unless they arrive with major manufacturing defects (proven via an unboxing video).

• Clearance or sale items are final and not eligible for return.

4. Refund Method (Store Credit Only)

• We do not offer direct cash or bank account refunds.

• Once your return is approved and inspected, the refund will be issued in the form of a Store Credit / Gift Voucher which you can use for future purchases on our website.

5. Shipping Costs for Returns

• Return shipping charges and safe transit risks are to be borne by the customer, unless the wrong or defective item was shipped by us.